Privacy Policy

Airmax Heating & Cooling Privacy Policy

Airmax Heating & Cooling (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (“Site”), use our services, or interact with us. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, postal address, and other contact details you provide.
• Automatically Collected Information: IP address, browser type, device type, cookies, and usage data.
• Transaction Information: Details of purchases or services requested.
• Communication Data: Messages, emails, or customer service interactions.

2. Information We Collect from Other Sources

From time to time, we may collect information about you from publicly available sources, social media platforms, or trusted service providers to help us improve our services and better understand customer needs.

When you interact with us on social media (e.g., LinkedIn, Meta), we may collect your username and publicly available content relevant to our engagement with you.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our website and services
• Improve and personalize user experience
• Analyze usage and performance
• Develop new services and features
• Communicate with you regarding services, updates, and customer support
• Send emails (only where permitted or where you have opted in)
• Prevent fraud

We will only send marketing communications where you have provided consent to receive them.

4. Sharing of Information

We do not sell, rent, or share your personal information, including your mobile number, with third parties for marketing or promotional purposes.

We will never share your contact information, including your mobile number, with third parties for marketing purposes.

We may share information only in the following limited circumstances:

• With service providers who perform services on our behalf (such as hosting, payment processing, analytics, or customer support), and who are contractually obligated to protect your information
• When required by law or legal process
• To protect our rights, property, or safety
• In connection with a business transfer (e.g., merger or acquisition), where permitted by law

5. Third-Party Vendors and Service Providers

We work with trusted service providers who assist in operating our business, such as hosting providers, payment processors, analytics providers, and customer service tools.

These service providers are contractually restricted from using or disclosing your information for marketing purposes.

6. Log Files

Airmax Heating & Cooling follows standard procedures for using log files. These include IP addresses, browser type, Internet Service Provider (ISP), timestamps, referring/exit pages, and clicks. This data is not linked to personally identifiable information.

7. Cookies and Web Beacons

We use cookies to improve your experience and analyze usage. Cookies are not linked to personally identifiable information. You may disable cookies through your browser settings.

8. Advertising & Analytics Partners

We may use third-party tools (such as Google Analytics or Meta) to analyze website performance and improve user experience.

These tools do not grant third parties the right to use your personal information for their own marketing purposes.

9. Messaging Terms and Conditions

Airmax Heating & Cooling collects opt-in consent both verbally and through online interactions.

Customers may opt in to receive messages:

• Verbally (in person or over the phone)
• Online (via form submission or checkbox)

Customers are informed at the time of opt-in that:

• Message and data rates may apply
• Message frequency may vary
• They can text HELP for assistance or STOP to unsubscribe

We will never share your personal information, including your mobile number, with third parties for marketing purposes.

By submitting a form or opting in, customers consent to receive SMS messages from Airmax Heating & Cooling related to appointments, service updates, responses to inquiries, and, where applicable, promotional communications if explicitly opted in.

10. Protection of Mobile Information

We do not share, sell, rent, or otherwise disclose your opt-in messaging or mobile information to third parties for their marketing purposes.

Your consent to receive communications is strictly limited to Airmax Heating & Cooling.

11. Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted securely. You can verify this by looking for “https” in your browser address bar.

We also protect your information offline. Only employees who need the information to perform specific job functions are granted access to personally identifiable information. Our systems and servers are maintained in a secure environment with safeguards designed to protect your data from unauthorized access or misuse.

12. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of any updates.

13. Your Rights

You have the right to:

• Request access to your personal information
• Request corrections or updates
• Request deletion of your data (subject to legal obligations)

We will respond to requests in accordance with applicable laws.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.